Terms and Conditions for Carpet Cleaning Services
These Terms and Conditions set out the basis on which Carpetcleaning SW15 provides domestic and commercial carpet cleaning services in the United Kingdom. By making a booking, confirming an appointment, or allowing access to the property for the purpose of carrying out work, the customer agrees to be bound by these terms. For the avoidance of doubt, these conditions apply to all standard carpet cleaning appointments, upholstery add-ons, stain treatments, and related service visits unless a separate written agreement has been made.
In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the person, business, landlord, tenant, or authorised representative placing the booking. These terms are intended to be fair, clear, and consistent with UK consumer law and general contract principles. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply.
Booking process begins when you request a quotation, submit an enquiry, or otherwise ask us to reserve a date. Any estimate provided before inspection is based on the information supplied by you, including room sizes, floor type, access conditions, fibre condition, and any known stains or odours. A quotation is not a fixed acceptance until we have confirmed availability and, where required, received any deposit or written acceptance. We may refuse or decline a booking at our discretion where the property conditions, access arrangements, safety risks, or requested timings are unsuitable.
When a booking is accepted, we will normally confirm the appointment date, approximate arrival window, and scope of work. It is your responsibility to ensure that all areas to be cleaned are clearly identified and that any special requirements are disclosed before the appointment. If you request additional rooms, extra stain removal, or specialist treatment on the day, these may be treated as variations to the original booking and charged accordingly. We do not guarantee immediate availability for same-day changes.
For carpet cleaning services, the customer should ensure that furniture movement, parking permissions, lift access, and entry arrangements are addressed in advance where relevant. If our team cannot gain safe access, cannot complete the work because of insufficient information, or is prevented from starting at the agreed time due to circumstances within your control, the appointment may be treated as a late cancellation or failed visit. In such cases, a call-out or administrative charge may apply.
Our aim is to complete the work to a professional standard using methods suitable for the carpet type and soiling level. However, because textiles vary widely in age, wear, previous treatments, and construction, results cannot always be identical from one property to another. Light shading, wear patterns, pre-existing fibre damage, and residue from earlier cleaning products may affect the final appearance. The service is provided with reasonable skill and care, but no guarantee is given that every mark, odour, or stain can be removed completely.
Payments are due in accordance with the price agreed at the time of booking, together with any extra charges that arise from additional work approved by you on the day. Unless otherwise stated, payment is due immediately upon completion of the service. We may accept bank transfer, card payment, cash, or another method that has been agreed in advance, but we are not obliged to accept a method that is not practical or secure for the transaction. Any deposit requested is part-payment of the overall price and is not refundable except where required by law or where we cancel the booking without reasonable cause.
Where a quotation is based on an inspection or on information you provide, it may be revised if the actual conditions differ materially from those described. Examples include severe staining, excessive pet hair, contamination, difficult access, or the need for specialist chemistry or extended drying times. If an amended price is offered and you choose not to proceed, we reserve the right to charge for time already spent, reasonable travel, or inspection costs where these have been clearly disclosed beforehand and permitted by law.
Cancellations and rescheduling must be notified as soon as reasonably possible. If you cancel with at least 24 hours’ notice, we will usually not charge a cancellation fee unless a non-refundable deposit has been expressly stated at the time of booking. Cancellations made with less than 24 hours’ notice, or failure to provide access at the agreed time, may result in a charge to cover lost time and administrative costs. We may waive such charges at our discretion, but any waiver will not be treated as a continuing promise.
If we need to cancel or reschedule, we will use reasonable efforts to notify you promptly and offer an alternative appointment. We are not liable for delay or cancellation caused by events outside our reasonable control, including severe weather, transport disruption, illness, emergency repairs, or equipment failure. In such circumstances, our liability is limited to rebooking the service or refunding any prepayment for the affected appointment, as appropriate.
Should the property be unprepared, unsafe, or unsuitable for cleaning, we may suspend the service until the issue is resolved. This includes situations where the carpet is water-damaged, delaminated, contaminated by hazardous substances, excessively fragile, or likely to be harmed by standard cleaning methods. We may also decline to proceed where there is a risk to health and safety, our staff, or the premises. Any decision to proceed despite a known risk will be based on your informed instruction and may require a written acknowledgement.
Our liability for loss or damage is limited to direct loss caused by our proven negligence, breach of contract, or wilful misconduct. We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. Subject to those legal limits, we are not responsible for indirect, consequential, or economic losses such as loss of profit, business interruption, or inconvenience arising from the service.
Any claim for damage must be reported within a reasonable time and, where possible, before the team leaves the property. You must allow us a fair opportunity to inspect the issue, investigate the cause, and, where appropriate, offer a remedy. We may choose to re-clean the affected area, arrange repair, or provide a refund reflecting the unperformed part of the service. Our total liability in relation to any one booking will not exceed the amount paid for the specific service giving rise to the claim, except where a higher amount is required by law.
We are not responsible for pre-existing defects, hidden damage, loose dye, carpet instability, or colour changes resulting from the natural condition of the material. Some cleaning processes can reveal existing wear, shading, or marks that were previously less visible. Likewise, odours may return if their source lies beneath the carpet, within the underlay, or in the subfloor. In such cases, the service has still been performed properly even if the underlying issue cannot be fully resolved by cleaning alone.
Waste regulations are taken seriously throughout our carpet cleaning operations. Any wastewater, used solution, sludge, recovered residues, and contaminated material will be handled in accordance with applicable UK environmental and waste disposal requirements. We will not knowingly discharge waste in a manner that breaches water pollution controls, drainage rules, or local authority restrictions. Where waste must be removed from site, it will be transferred, stored, and disposed of using lawful and environmentally responsible methods.
We may need access to sinks, toilets, drains, or outdoor disposal points for practical cleaning activities, but this will always be done safely and in a way that minimises impact on your property. You are responsible for informing us of any private drainage constraints, septic systems, or restrictions affecting disposal. If the property contains hazardous substances, biohazards, asbestos, sharp objects, or restricted waste types, you must disclose this in advance. We may suspend or terminate the service if such materials are present and not safely manageable within our normal operations.
Materials left behind after cleaning, including packaging, protective coverings, and disposable items used in the course of the work, may be removed by us unless you request otherwise. Where waste classification rules require a specific disposal method, we will follow that method or refuse to handle the item if it falls outside our permitted waste scope. You agree not to ask us to dispose of unlawful, dangerous, or unlabelled waste in a way that would breach regulations or place our staff at risk.
Customer responsibilities include providing accurate information, securing valuables, protecting fragile items, and ensuring pets and children are kept away from work areas during the appointment. You must also ensure that the electricity, water, and access arrangements needed for the service are available unless we have agreed otherwise. If we are asked to move furniture, we will do so only where reasonably safe and practicable, and we are not liable for damage to items that are unstable, poorly assembled, or already weakened.
We reserve the right to refuse to move heavy, fixed, valuable, or hazardous items, including pianos, large wardrobes, integrated appliances, and items with concealed electrical or plumbing connections. Any furniture removal that is undertaken will be at your risk unless damage results from our negligence. It is your responsibility to empty fragile or breakable items from furniture before we attempt to move it. If we decide that an item should not be moved for safety reasons, that decision will be final on the day.
The service may include pre-treatment, hot water extraction, low-moisture cleaning, or another suitable method chosen according to the carpet fibre and condition. Drying times are estimates only and may vary depending on humidity, ventilation, underlay, pile density, and the extent of contamination. You should avoid walking on treated areas until they are sufficiently dry and should follow any aftercare instructions given at the time. We do not accept responsibility for re-soiling caused by premature use or failure to follow reasonable aftercare advice.
Any guarantee offered by us must be specifically stated in writing and will apply only to the circumstances described. Unless expressly agreed, no warranty is given as to stain permanence, future odour recurrence, or the prevention of wear and tear. Carpet cleaning SW15 services are provided for cleaning and maintenance, not restoration beyond the natural limits of the material. Normal variations in pile appearance, texture, and colour after cleaning do not constitute a defect.
We may take photographs before, during, or after the service for record-keeping, quality control, training, or dispute resolution purposes. Such images will be handled in accordance with applicable data protection law where personal data is involved. We will not use your private information beyond what is necessary to administer the booking, deliver the service, handle complaints, or meet legal obligations. Any personal data provided by you must be accurate and kept up to date if circumstances change.
If a complaint arises, you should notify us promptly and provide sufficient detail for us to assess the issue. We may request photographs, inspection access, or other relevant information. A complaint does not excuse payment of undisputed sums due under the booking. Where a dispute cannot be resolved amicably, both parties agree to act reasonably and to attempt proportionate resolution before escalating the matter further.
Governing law and jurisdiction are of England and Wales. These terms, any non-contractual obligations arising from or connected with them, and any dispute relating to the service will be governed by the laws of England and Wales. If you are a consumer, you may benefit from mandatory rights under applicable UK consumer legislation, and nothing in these terms is intended to remove or reduce those rights. Any court proceedings must be brought in the courts of England and Wales, unless another forum is required by law.
These terms may be updated from time to time to reflect operational changes, legal developments, or improvements in service administration. The version in force at the time of booking will normally apply to that booking unless a later update is required by law or is expressly accepted by both parties. We recommend that you review the terms before confirming each appointment so you remain aware of current obligations and procedures.
If any clause is found invalid, illegal, or unenforceable, that clause will be severed to the minimum extent necessary and the remainder of the terms will continue in full force. No failure or delay by us in enforcing any right shall operate as a waiver of that right. These terms, together with the booking confirmation and any written variation, form the entire agreement between the parties for the relevant service.
Final agreement is reached when the booking is confirmed and the work is undertaken in accordance with the agreed scope. By proceeding, you acknowledge that you have read and understood these terms, that you are authorised to accept them on behalf of the property owner or occupier where applicable, and that you agree to cooperate reasonably so the service can be delivered safely, lawfully, and efficiently.
