Privacy Policy - Carpetcleaning Sw15

This Privacy Policy explains how Carpetcleaning Sw15 collects, uses, stores, and protects personal data relating to all customers in the SW15 area. It applies to every customer, prospective customer, and website or service user who engages with Carpetcleaning Sw15 services in this area. We are committed to handling personal information lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Carpetcleaning Sw15 provides carpet cleaning and related cleaning services to customers in the SW15 area. For the purposes of data protection law, Carpetcleaning Sw15 is the data controller of the personal data described in this policy, meaning we decide why and how your personal information is processed.

2. Personal data we collect

We only collect personal data that is relevant and necessary for delivering our services, managing customer relationships, and meeting legal obligations. The types of information we may collect include:

Identity details: name, title, and any information you provide when requesting a quote or booking a service.
Contact details: address within the SW15 area, telephone number, and email address.
Service information: details about the cleaning work requested, property access notes, preferred appointments, and instructions relevant to the job.
Payment information: billing records, payment confirmation, and transaction references. We do not store full card details where payment services are handled by third-party providers.
Communication records: messages, enquiries, complaints, feedback, and correspondence related to our services.
Technical data: limited information such as device or browser details if you interact with us through digital systems used to manage bookings or enquiries.

We do not intentionally collect special category data unless it is necessary and you choose to share it with us, for example where access arrangements or health-related needs are relevant to the service. If such information is provided, we treat it with additional care and only process it when legally permitted.

3. How we use personal data

Carpetcleaning Sw15 processes personal data for the following purposes:

to provide quotes and respond to enquiries;
to schedule, deliver, and manage carpet cleaning services;
to communicate about appointments, service updates, and follow-up matters;
to process payments and maintain financial records;
to handle complaints, service issues, and customer support requests;
to maintain internal records, improve service quality, and manage business operations;
to comply with legal, accounting, tax, and regulatory obligations;
to prevent fraud, misuse, or unlawful activity.

We only use your data for purposes that are compatible with the reason it was collected. We do not sell personal data.

4. Lawful basis for processing

Under GDPR, we must have a lawful basis for each use of your personal data. Carpetcleaning Sw15 relies on the following lawful bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes providing quotes, confirming bookings, carrying out cleaning services, and managing payments.

Legal obligation

We process certain information where required to comply with legal obligations, such as tax record keeping, accounting requirements, and other regulatory duties.

Legitimate interests

We may process personal data where it is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. This may include maintaining service records, improving our operations, managing customer relationships, and protecting our business against fraud or misuse. When relying on legitimate interests, we carefully consider whether the processing is proportionate and respectful of your privacy.

Consent

In some situations, we may ask for your consent before processing specific data, particularly where the law requires it. Where consent is used, you have the right to withdraw it at any time.

5. Data sharing and processors

We may share personal data with trusted third parties who act as processors on our behalf. These processors only handle personal data according to our instructions and are required to protect it appropriately. Examples may include:

payment service providers;
booking, scheduling, or customer management software providers;
IT and cloud storage providers;
professional advisers such as accountants or legal advisers;
service partners or subcontractors assisting with job delivery where necessary.

We only share the minimum personal data required for the relevant purpose. Processors are bound by confidentiality and data protection obligations. Where data is shared with independent controllers, such as regulatory bodies or authorities, they will process the data under their own privacy arrangements.

6. International transfers

If any processor stores or processes personal data outside the United Kingdom, we ensure appropriate safeguards are in place. These may include adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms designed to protect your data to an equivalent standard.

7. Data retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting obligations. Retention periods depend on the type of data and the context in which it was collected. For example:

customer service records are retained for as long as needed to manage the relationship and resolve any queries;
financial and transaction records are usually retained for the period required by tax and accounting law;
communication records may be retained for a reasonable period to support service history and dispute resolution;
where we no longer need personal data, we will delete it securely or anonymise it.

We regularly review retention periods to ensure data is not kept longer than necessary.

8. Data security

Carpetcleaning Sw15 uses appropriate technical and organisational measures to safeguard personal data against accidental loss, unauthorised access, misuse, alteration, or disclosure. These measures may include access controls, secure storage, limited staff access, and confidentiality obligations. While no method of transmission or storage is completely risk-free, we take reasonable steps to protect the information we hold.

9. Your rights

As a data subject under GDPR, you have a number of rights regarding your personal data. Subject to certain legal conditions and exceptions, you may have the right to:

Access your personal data and receive a copy of the information we hold about you;
Rectification of inaccurate or incomplete data;
Erasure of your data in certain circumstances;
Restriction of processing in specific situations;
Object to processing based on legitimate interests or direct marketing;
Data portability where processing is based on consent or contract and carried out by automated means;
Withdraw consent at any time where consent is the lawful basis;
Complain to the Information Commissioner’s Office if you believe your rights have been infringed.

To exercise these rights, you may contact us using the appropriate channels available to you. We may need to verify your identity before responding to your request. We will respond within the time limits set by data protection law.

10. Children’s data

Our services are intended for adults. We do not knowingly collect personal data from children except where it is incidentally provided by an adult customer in connection with a service request, such as family household access arrangements. If we become aware that children’s data has been collected without a lawful basis, we will take steps to delete or anonymise it where appropriate.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. Any updates will take effect when published. We encourage customers in the SW15 area to review this policy periodically to stay informed about how their personal data is protected.

12. Scope of this policy

This Privacy Policy applies to all Carpetcleaning Sw15 customers in the area, including anyone who requests a quotation, makes a booking, receives a service, communicates with us, or otherwise interacts with Carpetcleaning Sw15 in connection with our cleaning services. By using our services, you acknowledge that your personal data will be handled in accordance with this policy.

Privacy is important to us. We are committed to processing personal data in a fair, secure, and transparent manner, and to respecting the rights of every customer we serve in the SW15 area.